When selecting products we always put quality first and inspect every item prior to dispatch. If for any reason you are not satisfied with an item purchased through the online store operated by Lovely Sorrento please see the return policy below:
1. We are happy to give a full refund or replacement for goods found to be unsatisfactory but to be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
2. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
3. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days. You will be responsible for returning your goods to us and any cost incurred.
4. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
5. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. We ask that goods are returned in a saleable condition in their original packaging.
6. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain number of days.
7. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
9. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
10. We will not refund any non-stock items (i.e. items not included in our stock database) that we have sourced and ordered especially for you. Please note that we do not accept any returns for custom made items.